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Terms of use

The Restaurant Group plc Terms of Use


Use of this Web site

The Restaurant Group plc authorises you to view certain specified materials at this Website ("Site") only provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. You may not modify the materials at this Site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. For purposes of these Terms, any use of these materials on any other Website or networked computer environment for any purpose is prohibited. The materials at this Site are copyrighted and any unauthorised use of any materials at this Site may violate copyright, trademark, and other laws. If you breach any of these Terms, your authorisation to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials.

Chiquito App Terms and Conditions

By downloading, using or registering for The CHIQUITO App you hereby agree to be bound by and to abide by the following terms and conditions:

  1. For the purpose of these terms and conditions "The CHIQUITO App" means the Chiquito iOS or Android App - delivered by a company registered in England and Wales under company number 894426 with registered office at 5-7 Marshalsea Road, London SE1 1EP hereby noted as CHIQUITO. "You", or "Your" refers to You, the customer and user of the Chiquito service refers to You, the customer and user of the Chiquito service.
  2. The Chiquito App is a service brought to You by Chiquito, and can be based on Your location and the information we hold. If you have downloaded The Chiquito App and wish to switch off location services, please change your settings on your device.
  3. You hereby warrant that all information submitted by You to CHIQUITO is accurate and current. We reserve the right to verify the eligibility of users.
  4. You agree that the information supplied by You to CHIQUITO may be used by CHIQUITO or our agents for monitoring the use of the service, and from time to time evaluating if we can improve the service for users. Your information will be treated in accordance with Our Privacy Policy, which can be viewed at this link.
  5. You agree that CHIQUITO is free to use any comments, information or ideas contained in any communication you may send to CHIQUITO without compensation, acknowledgement or payment to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving The CHIQUITO App or other products or services.
  6. By downloading and/or using The CHIQUITO App, you consent to receiving electronic communications and notices from CHIQUITO.
  7. The vouchers available in this app are subject to the terms and conditions associated with each voucher.
  8. £10 off voucher will be delivered to the Rewards section of the app within 24 hours of signing up. Voucher entitles the bearer to £10 off their food bill when two main meals are purchased from the main menu. Valid Sunday- Thursday only. Voucher cannot be used in conjunction with any other offer or promotion. One voucher per table. Valid at all Chiquito restaurants. No cash alternative. Expires 30 days after issuance.

Responsibilities and Remedies

  1. While CHIQUITO will endeavour to ensure that The CHIQUITO App is available to You at all times and that the contents are correct and accurate, CHIQUITO cannot make any legal commitment to You that this will be the case. Any use of The CHIQUITO App by You is on an "as is" and an "as available" basis. You agree and accept that The CHIQUITO App is not a fault-free service and is for Your own personal use and shall not be used for commercial purposes.
  2. Any use of The CHIQUITO App is entirely at Your own risk and in no event shall CHIQUITO be liable for any indirect, incidental or consequential damages including without limitation loss of income, data or other information as a result of the use of The CHIQUITO App.
  3. Nothing in these terms shall limit or exclude CHIQUITO’s liability for:
    a ) death or personal injury resulting from our negligence;
    b) fraud or fraudulent misrepresentation;
    c) and any other liability that cannot be excluded or limited by English law.
  4. Components of The CHIQUITO App are supplied to CHIQUITO by third parties and CHIQUITO cannot be held responsible for and do not accept any liability, either express or implied as to such components, including but not limited to their accuracy, relevance or quality.
  5. The trademarks, logos and brand names shown on The CHIQUITO App are owned by CHIQUITO or its suppliers or partners. No rights are granted to use any of them except to the extent required for Your personal use of The CHIQUITO App in accordance with these terms and conditions, without the prior written permission of the owner.
  6. CHIQUITO reserve the right to change these terms and conditions at any time. Your continued use of The CHIQUITO App will be deemed to have accepted the varied terms and conditions which will be available in The CHIQUITO App.
  7. CHIQUITO currently provides The CHIQUITO App to you free of charge. However, when You use The CHIQUITO App, You may be subject to charges imposed by Your wireless or other applicable carrier. Payment of such charges is solely Your responsibility. The CHIQUITO App may not be accessible in some foreign countries. The ability to download or access The CHIQUITO App may be restricted or impaired when on a roaming network abroad
  8. These terms and conditions are governed by English Law and You and we submit to the non exclusive jurisdiction of the English Courts.

Menu Allergen Information

Every care is taken to avoid any cross contamination when processing a specific allergen free order. We do however work in a kitchen that processes allergenic ingredients and does not have a specific allergen free zone or separate dedicated fryers.

Online Orders

Please note, a signature will be required on delivery. Although not insured, this is trackable postage. We cannot replace your gift vouchers if they have been delivered and a signature received, but will replace if lost in the post with no signature. Orders are delivered within 7 working days of purchase.

Please present voucher when paying your bill. Voucher can be used as part payment if goods are at a higher price than voucher’s value. Voucher cannot be exchanged in whole or in part for cash. There will be no change given. Photocopies and damaged vouchers will not be accepted. Chiquito shall have no liability if the voucher is lost, damaged, stolen or destroyed whether redeemed or not.

Refunds/Returns Policy

You can return your purchase to us in its original condition within seven days of the date you received the item, and we will issue a full refund for the price you paid for the item.

Items should be returned in their original packaging, along with your order reference to:Chiquito, 5-7 Marshalsea Road, Borough, London, SE1 1EP

Armed Forces Discount

Terms & Conditions:

  • Production of forces card entitles bearer to 25% off their food bill when ordering 2 or more main meals from the main menu
  • Offer valid 7 days a week
  • One voucher per table/bill transaction
  • Not valid in conjunction with any other offer or set menu, including the lunch, specials, breakfast and kids menus
  • Subject to availability, no substitute available, no cash alternative
  • Not valid at event restaurants on event days
  • Not valid on bank holidays
  • Offer excludes take away


Terms & Conditions:

  • Student Discount entitles bearer to 25% off their food bill when ordering 2 or more main meals from the main menu
  • Student ID must be presented
  • Offer available with valid student ID
  • One voucher per table/bill transaction
  • Not valid in conjunction with any other offer or set menu, including the lunch, specials, breakfast and kids menus
  • Subject to availability, no substitute available, no cash alternative
  • Not valid at event restaurants on event days
  • Offer excludes take away

50% off mains

Terms and Conditions

Voucher entitles the bearer to 50% off main meals. Valid from Tuesday 16th January until 23:59 Monday 22nd January. Not valid Saturday 20th January. Can be used with the Happy Hour promotion, but cannot be used in conjunction with any other voucher, offer or promotion. Cannot be used on brunch or street food, set menus: lunch, fixed price menu or kids. Valid on dine in only. Can be used on Gluten Free menu. Only one voucher needed to apply discount to the total table. Valid at all Chiquito restaurants. To redeem discount, show your server the voucher.