Frequently Asked Questions

Yep they do! You can book online and find details of all our restaurant opening times, facilities and contact details here. If you have any queries about your booking, or need any further details about your visit, please call the restaurant and they’ll be more than happy to help!

No, we don’t require this. Of course, should you need to cancel or amend your booking, just give your restaurant a call.

Most of our restaurants open from 9am until 11pm Monday – Saturday, and from 9am – 10:30pm Sunday. Full information about restaurant opening times can be found here.

For the Instagrammers amongst you, you’ll be pleased to know that all of our restaurants have free WiFi. For those with young families, all restaurants have baby changing facilities and high chairs for the little ones. All restaurants have disabled facilities, accept Android and Apple pay and accept all major credit cards. For parking facilities, please check your individual restaurant page here.

We’d recommend you speak to your local restaurant manager about this question, as the decision is left to their discretion. You can find contact details for your local restaurant here.

We don’t currently publish a full list of calorie information for our dishes. However, your server will be happy to recommend one of our lighter and heathier selections.

We have vegetarian options on all of our menus - just look out for the ‘v’ symbol next to the dishes. For vegan options, please ask your server. They’ll be more than happy to amend any dish to make it suitable.

We have a full gluten free menu available on request, so please ask your server upon arrival. Simply contact the restaurant manager before your visit or make them aware upon your arrival.

Nice try, but unfortunately our Kids’ and Young Adult’s menu is only available for children up to the age of 11. For those with smaller appetites, why not order an appetiser instead of a main course, or try a couple of our street food dishes. We have a great selection which you can view on our main menu page!

At Chiquito the quality, sourcing and ethical status of our ingredients is of paramount importance to us. We are therefore pleased to announce that we have signed the European Chicken Commitment. Full information can be found here.

The first thing you should do is sign up to our offers page here and download our app for exclusive offers and promotions. Make sure you like us on Facebook and follow us on Twitter for up-to-date promotional information and latest news.

If you don’t have access to a printer but do have a smart phone, you can simply show the voucher on your phone instead.

Our lunch and fixed-price menus and the Ultimate Fajita are all special offers in themselves. This means you’re already getting a great deal.

Sadly, some of our food doesn’t travel so well. Having said that, there are only a few dish combinations that aren’t currently available - we’ve got the fan favourites covered.

Visit Deliveroo’s homepage or app to see which restaurants and times are available in your area.

We do understand that things go wrong from time to time. If there’s a problem with payment or with your order, please speak to Deliveroo directly and they’ll be happy to sort it out. Give them an email at [email protected] or a call on +44 203 699 9977

Forgotten to order a drink? Did your mate realise they actually do want to order something? Please contact Deliveroo directly and they’ll do their best to add your extra requests. Give them an email at [email protected] or a call on +44 203 699 9977

Unfortunately, our vouchers can only be redeemed in our restaurants. But make sure you check the Deliveroo homepage for exclusive bundle deals only available on delivery.

The minimum order value for Deliveroo is £10.

You can buy gift vouchers from our website here. An email will be sent to you within 2 business days of purchase with the gift voucher attached. Vouchers can be redeemed in all of our restaurants (excluding airport locations). Full voucher value does not have to be used in one visit (voucher redeemed in £5 increments).

Great to hear you’re interested. Visit the careers section on our website which will tell you more about the opportunities available.

All of our staff receive minimum wage in full. Tips and gratuities go directly to the server as an added extra.

Yes. All credit card tips go straight to your server and we do not charge any administration fees for credit card tips. Cash tips may be shared amongst the entire team depending on the manager’s discretion.

Our talented chefs make almost everything from scratch in our kitchens. To ensure our dishes taste great in every single one of our restaurants, we do outsource a few products. Where required, our menu development team work with suppliers who are experts in their field to develop innovative and high quality recipes.

Sustainable Fish
All fish served in our restaurant has been caught from a certified sustainable fishery. Every step of the journey from catch to delivery has been audited to ensure that the product is sustainable. We have a Sustainable Fishing Policy in place which is used to guide us to using the most sustainable products available.

Sustainable Palm Oil
Where possible we have removed palm oil from our products. In the cases where palm oil is required for our products, we’ve ensured that the palm oil used is from sustainable sources.

What’s not in our food?
You won’t find any of the following nasties in our food: Genetically modified ingredients, artificial trans-fat, MSG or any food colours associated with hyperactivity in children

Our Ingredients and Products

Fresh Produce:
We source our produce from many different suppliers in the UK, Europe and Globally. We have strict controls in place to ensure that all suppliers are working to high standards of food quality, safety and environmental management. We source fruit and vegetables from the UK when produce is in season.

Meat and Steaks:
We have a long standing relationship with our meat and steak suppliers and their teams to ensure our steaks are of the highest quality steaks. All meat used in our restaurants is fully traceable from farm to fork.
Our technical team visit all suppliers regularly to ensure that the standards in place meet the policies we set as a business.

Eggs:
We are proud to serve only RSPCA Assured Free Range Shell eggs in our restaurants. Our mayonnaise also uses free range eggs.

Animal Welfare:
All our suppliers must adhere to EU legislation terms of animal welfare and as a business our policy states that all animals should be treated humanely at all times.

Pasteurised Cheese:
All cheese used in our restaurants must be pasteurised with the exception of Grana Padano and Parmesan hard cheeses that use unpasteurised milk. We recommend pregnant women follow the advice of a healthcare professional when deciding whether to consume unpasteurised hard cheese.

Whilst this is legal, as a company we need to make sure that no-one under 18 is served alcohol.

We therefore prohibit the sale of alcohol to anyone under the age of 18. This is a further measure to ensure our staff are not in any danger of prosecution by mistakenly allowing the sale of alcohol to underage guests.

We operate a ‘Challenge 25’ policy in all branches to prevent alcohol being sold to anyone underage. Once ID is requested alcohol cannot be served unless valid proof of age documentation can be provided. We’re more than happy to serve alcohol once valid ID is shown.

We do not let guests bring in their own alcohol. We do however have a great range of cocktails, wine and beer.

A quick and easy way to pay your bill using your phone, without the hassle of flagging down your server. Simply use our app or mobile website, look out for the Pay My Bill button and follow the instructions from there.

You can pay by all major debit and credit cards, as well as with Apple Pay and PayPal. Sadly we don’t accept American Express or Diners Club cards.

Yes, all of our payments are processed with the highest level of security, and we’ll never save your card or payment details.

You can contact us here.